We are pleased to offer a Snug Life and Tidy Tails package called the Full Day Adventure Groom package! Depending on which package you select, your dog will receive a groom and a 1 hour walk from a Snug Life professional dog walker!

Yes, absolutely! We simply add a $10 daycare service towards your pet’s grooming fee.

Short and single-coated breeds ought to be groomed every 1-2 months, while long-coated breeds should be groomed every 6-8 weeks. Double and heavy-coated breeds are ideally groomed with every season change. Nevertheless, many of our clients like to have their pets groomed once a month in order to significantly reduce the amount of shedding and hairballs around their house

Puppies should have their first groom after receiving their second round of vaccinations. This gives them to get used to the grooming process at an early age, so that, when they’re of age, they won’t be frightened by all the mysterious smells, noises, and equipment.

While Tidy Tails provides everything your dog will need during the grooming session, you’re welcome to bring your munchkin’s favourite toy, blanket, or treat! Also, if you could have your pet take a quick pee break before entering the salon, it would greatly help prevent accidents that may compromise cleanliness of the salon.

All dogs must be bathed before getting their haircut. Unwashed hair is not only hard on our grooming equipment, but also can cause irreparable damage your dog’s fur.

In the event your dog suffers from a medical condition that prevents him or her from being bathed, please let our staff know so we can accommodate your dog’s needs and not bath it. The grooming costs, however, will remain the same.

Your pet loves you very much. This affection causes it to wiggle, squirm, and pretty much do anything it can to catch your attention. Not only does this excessive movement make it very difficult for us to do our job (imagine a hairdresser trying to cut your hair while you’re doing the Macarena), but also it puts your pet at risk of injury. We use rakes, scissors, clippers, and other sharp tools that can potentially harm your pet if not used with absolute precision. This is why it’s so important for you to trust us and allow us to groom your pet independently of your supervision. Don’t worry, we’ll let you know when we’re done. We always call the owner 15 minutes before the groom is complete. You’re also welcome to come by and watch us groom—just not when your own pet is on the grooming table.

We try our best to maintain a relaxing and stress-free environment. If possible, we prefer to have the dogs run-free around the salon, so they can stretch their legs and play with the other munchkins! We have an enclosed premise with a safety gate and a professional groomer present, so the dogs won’t be able to wander off. That said, if your dog doesn’t like other canines or if you prefer she unwinds alone, we have plenty of private kennels she can rest in.

Depending on the hair type, breed, age and behaviour we select the appropriate drying method for each pet. We have safety procedures specific to kennel dryers that are designed to keep pets safe.

While we do express anal glands upon request, we do strongly urge that you have them expressed by your vet. Typically, healthy pets naturally express their anal glands during the bathing process. If your pet has trouble expressing its glands, this may be a sign of some other medical issue. Please let us know if you have any concerns about your pet’s anal glands.

We only use environmentally friendly products in our salon. The main brands we employ are Griminator and Tropiclean. Both are super-gentle, tear-free, and earth-friendly!

Yes! We now offer cat grooming. Please call or text us to book your cat in for a nail trim or shave.

While de-matting is an everyday part of the grooming process (all pets get tangled hair from time-to-time), some pets are so heavily matted that any attempt to de-mat them would be tantamount to animal cruelty. That’s why if your pet’s coat is severely matted, we will recommend removing the coat altogether by shaving underneath the matting. We understand this is not always the most aesthetically pleasing alternative, but it’s the most humane. The best way to avoid matting is to have your pet groomed once every 6-8 weeks. Please ask us about the best grooming frequency for your pet.

Yes, we can help! Unlike many deodorizing products on the market that merely mask unpleasant smells, we use a bio-enzymatic treatment that actually breaks-down skunk oils and other odor-causing matter to permanently eliminate the source of the stench. It’s important to realize, however, there’s no treatment that will entirely eliminate the smell with just one application. Usually, it takes 2-3 applications before the scent is entirely gone.

Any pet that arrives on our premises with fleas or ticks will immediately be given an anti-pest bath with a fee of $15-30 depending on the size of the pet. Please note, we may need to reschedule your appointment. If you know your pet has fleas prior to its scheduled groom, please inform us ahead of time so we can prepare the treatment and discuss the fee with you and the possibility of rescheduling. If you’d like more information on our flea policy, please click here.